Residents’ Rights Regarding Grievances
The resident has the right to:
Exercise rights, voice grievances and recommend changes in policies and services to the staff and/or outside representatives of the resident’s choice, free from restraint, interference, coercion, discrimination or reprisal
Prompt efforts by the facility to resolve grievances the resident may have, including those having to do with other residents.
For more information on how to file a complaint, please call (310)394-9871, ext. 432 or email ombudsman@wiseandhealthyaging.org