Director, Long-Term Care Ombudsman Program

Molly Davies, MSW

After serving more than two years as a regional manager for the Long-Term Care (LTC) Ombudsman Program, two years as an Ombudsman care manager, and two years as a volunteer Ombudsman, Ms. Davies was named Program Director of the LTC Ombudsman Program in October 2006. She manages the Los Angeles County and City LTC Ombudsman programs and serves as the designated LTC Ombudsman “program coordinator” per state contract requirement.

In her capacity as program director, Ms. Davies oversees all aspects of the WISE LTC Ombudsman Program, including program development, implementing LTC policy changes, monitoring budgets and promoting the program to the public. She and her staff ensure that service delivery complies with all regulatory and contract guidelines and the policies and procedures that govern the program. She is responsible for monitoring and reporting on program performance monthly, maintaining a tracking system for reports of alleged elder abuse and assessing client satisfaction. She is also responsible for recruiting, training and evaluating ombudsmen and staff members. Ms. Davies holds a bachelor’s degree in Sociology from UCLA and is currently completing a master’s degree in Social Work.