To Make a Complaint

If you need to make a complaint about conditions in a nursing home, residential care facility or assisted living facility on behalf of your self or a family member, you can do so in any of the following three ways:
  • Send the WISE & Healthy Aging Long-Term Care Ombudsman Program an e-mail at ombudsman@wiseandhealthyaging.org

  • Call the WISE & Healthy Aging Long-Term Care Ombudsman Program on our hotline: 1 (800) 334-WISE (9473). The hours of the hotline are 8:30am to 5:00pm Monday through Friday.

  • Call the State of California CrisisLine at 1 (800) 231-4024. This hotline is available 24 hours a day, seven days a week. Reserved for emergencies that arise after-hours and holidays.

All long-term care facilities are required to post, in a conspicuous location, the phone number for the local Ombudsman office and the State CRISISline number.

Residents or their family members can file a complaint directly to their local Long-Term Care Ombudsman by clicking here.