Programs & Services

City and County of Los Angeles Long-Term Care Ombudsman Program

Advocating for the Rights of Those in Long-Term Care Settings

The representatives of the WISE & Healthy Aging Long-Term Care Ombudsman Program serve as advocates for the residents occupying the more than 76,000 beds in long-term care facilities in the city and county of Los Angeles. The program oversees ombudsman services in the city and county of Los Angeles as part of the California Long-Term Care Ombudsman Program. This program is authorized under the federal Older Americans Act and its California companion, the Older Californians Act. The goal of the Long-Term Care Ombudsman Program is to investigate and attempt to resolve complaints made by or on behalf of individual residents in long-term care facilities. These facilities include nursing homes; residential care facilities for the elderly (also known as assisted living or board and care facilities).

Click here to read Aging Today article co-authored by Molly Davies, Vice President of Elder Abuse Prevention and Ombudsman Services at WISE & Healthy Aging.

Click here to see a video of the controversy surrounding a South Pasadena nursing home.

The Role of the Ombudsman

The WISE & Healthy Aging Long-Term Care Ombudsman Program provide the following services:

  • Advocacy by voicing residents' concerns to a facility's administration.
  • Investigation of complaints made by or on behalf of residents.
  • Informal conflict resolution to help parties involved reach agreements and settle conflicts, with the resident's satisfaction as the main focus.
  • Elder abuse investigation. Ombudsmen are trained to investigate and report suspected cases of elder and dependent adult abuse in long-term care facilities.

OMB Client


  • Education to make residents and caregiver more aware of residents’ rights under State and federal regulations.
  • Witnessing of residents’ signatures on documents such as Advance Health Care Directives in skilled nursing facilities.
  • Conducting regular unannounced visits to skilled nursing facilities and assisted living or board and care facilities.



Committed to Educating Our Community About Long-Term Care

The WISE & Healthy Aging Ombudsman Program is committed to raising awareness of issues and options for individuals and families facing the need for long-term care. Join us on Facebook with this link


Joining the California Long-term Care Ombudsman Association 

You can help out too! By joining the CLTCOA, and becoming a member you can advance policies and make a change. Join them by clicking here and submitting the appropriate form to them. 


Resident's Rights


Nursing home residents have patient rights and certain protections under the law. The nursing home must list and give all new residents a copy of these rights. Residents' rights cover:

A PDF of the full rights  

 Download the Assisted Living Companion Guide and the Caregiver Companion Guide from Bet Tzedek's website

Residents' rights are established under both federal and state law. Federal rights are found in the Code of Federal Regulations ("C.F.R"), Title 42.California nursing home resident rights are found in the Health & Safety and Welfare & Institutions Codes and in the California Code of Regulations, Title 22.


Residential Care Facilities for the Elderly

Assisted Living and Board and Care facilities are required to provide residents a copy of their rights, including.

  • Admission Process

  • Rates and Payment

  • Security Deposits/Refunds

  • Licensing’s Authority to Relocate
  • SSI Residents and Evictions

  • Transfer and Discharge Protections

  • Appealing Proposed Transfer or Eviction

  • Notice & Exercise of Rights

  • Basic Needs & Daily Life

  • Rooms & Roommates

  • Health Care Decisions

  • Autonomy

  • Privacy/Confidentiality/Access

  • Protection of Funds/Property

  • Filing Complaints


A PDF of these rights.


Check out the CANHR website for more information.



Speakers Bureau

Organizations and groups wishing more information about long-term care issues or to arrange a speaker or presentation may call the WISE & Healthy Aging Ombudsman Program at (310) 394-9871, extension 434 or e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it. .  Speakers are available to present on the following topics: 

  • Residents rights
  • The role of family councils in long-term care settings
  • Quality of care issues
  • Elder abuse
  • Advance Health Care Directives
  • The role of the ombudsman

To request an ombudsman representative as a speaker, please call (310) 394-9871, ext. 432.